SiriusXM lets you enjoy a wide variety of music, news, and entertainment on your Alexa-enabled devices. This guide provides a step-by-step walkthrough on how to link your SiriusXM account to Alexa and troubleshoot common issues.
Enabling the SiriusXM Skill on Alexa
Getting SiriusXM on your Alexa device is easy. Just follow these three steps:
-
Open the Alexa App and Navigate to Skills: Launch the Alexa app on your smartphone or tablet. Tap the “More” icon (usually three horizontal lines) located at the bottom right corner of the screen. From the menu that appears, select “Skills & Games.”
-
Search and Enable the SiriusXM Skill: In the “Skills & Games” section, use the search bar at the top to find “SiriusXM.” Once you locate the official SiriusXM skill, tap on it. Then, tap the “Enable to Use” button.
-
Link Your SiriusXM Account: After enabling the skill, you’ll be prompted to link your SiriusXM account. If you already have the SiriusXM app installed on your device, tap “Continue” for seamless login. This will use your existing SiriusXM app credentials. If you don’t have the app, manually enter your SiriusXM streaming username and password. Remember that logins are case-sensitive.
Troubleshooting Common SiriusXM and Alexa Issues
Sometimes, linking your accounts might not go smoothly. Here are solutions to common problems:
-
Can’t Link Accounts or Seeing a White Screen? Ensure you have a qualifying SiriusXM streaming subscription. Double-check your login credentials, paying close attention to capitalization. Try using the alexa.amazon.com desktop site for login. If problems persist, try updating or reinstalling the Alexa app.
-
Skill Won’t Enable After Linking? This could be due to Household Profiles on your Echo device. If you use Household Profiles, switch to the primary account linked to SiriusXM. If you don’t use Household Profiles, contact Amazon customer support for further assistance.
-
Playback Stops Unexpectedly? SiriusXM only allows streaming on one device at a time. Ensure your account isn’t being used on another device. The most recently logged-in device will have playback priority.
-
Connection Issues After Password Reset? If you’ve reset your SiriusXM password, disable and then re-enable the SiriusXM skill in the Alexa app. You’ll need to re-enter your updated SiriusXM login credentials. This process must be repeated each time you change your SiriusXM password.
By following these steps, you can enjoy your favorite SiriusXM channels on your Alexa devices. If you continue to experience issues, refer to SiriusXM or Amazon’s help resources for more in-depth troubleshooting.
