After years of seamless Spotify playback on a Sonos One using two phones, connection problems arose after a brief power outage. Initially, the speaker was undetectable on both devices. While support resolved the initial discovery issue (requiring a broadband setting change), a new problem emerged: only one phone can connect to the Sonos One at a time.
Previously, connecting to the speaker was straightforward through the Spotify app, with easy switching between users. Now, connection requires the Sonos app, and even then, connecting the second phone is unreliable. While Alexa voice commands can initiate playback, the audio plays through the initially connected phone, regardless of its location. This forces reliance on specific voice requests or abandoning music playback altogether.
This issue likely stems from the Sonos system’s architecture. While Alexa resides on the Sonos One, the speaker relies on a single phone for its primary connection and music streaming source. The Sonos app acts as a controller, allowing users to switch the active phone connection. However, network configurations, app settings, or even Spotify account settings could contribute to the connection difficulties.
To troubleshoot, ensure both phones are connected to the same Wi-Fi network as the Sonos One. Verify that both the Sonos and Spotify apps are updated to the latest versions. Within the Sonos app, check for any available firmware updates for the Sonos One. Additionally, explore Spotify’s device settings to ensure the Sonos One is properly recognized and linked to both accounts.
If issues persist, consider rebooting the Sonos One, the router, and both phones. Factory resetting the Sonos One may be a last resort, requiring re-configuration. While the Sonos One supports multiple user accounts, simultaneous connection for playback remains limited. Voice control via Alexa offers a workaround, albeit with the constraint of playback on the primary connected phone.
