Experiencing issues playing Amazon Music on your Alexa device? It’s a common frustration when your smart home setup doesn’t quite sync as expected. If Alexa responds to your commands but Amazon Music remains silent, you’re not alone. This guide provides a step-by-step solution to get your music streaming smoothly again.
Step-by-Step Solution to Play Amazon Music on Alexa
Follow these steps to troubleshoot and resolve the issue of Alexa not playing Amazon Music. This process involves disconnecting and reconnecting your accounts and devices to ensure a fresh and proper connection.
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Disable Alexa Voice Services in Your Sonos App: Begin by navigating to the settings menu within your Sonos application. Locate voice services and specifically disable Alexa. This is a crucial first step to ensure a clean slate for reconnection.
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Remove Amazon Music Service from Sonos: In the Sonos app, proceed to remove the Amazon Music service. This disconnects your current Amazon Music link from Sonos, preparing for a fresh integration.
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Sign Out of Sonos: Completely sign out of your Sonos account within the Sonos application. This ensures all current session data is cleared.
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Remove Sonos Skill in Alexa App: Open your Alexa application and locate the skills section. Find the Sonos skill and disable or remove it. This severs the connection between Alexa and Sonos at the skill level.
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Sign Out of Alexa in the App: Sign out of your Alexa account within the Alexa application. This step ensures a complete disconnection from your Alexa services.
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Sign Out of Your Amazon Account: For thoroughness, sign out of your Amazon account completely. This step is important to refresh your Amazon account credentials during the reconnection process.
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Sign Back into Your Amazon Account: Sign back into your Amazon account. This re-establishes your Amazon account session.
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Sign Back into Alexa App: Sign back into your Alexa account within the Alexa application.
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Sign Back into Sonos App: Sign back into your Sonos account using the Sonos application.
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Enable Sonos Skill in Alexa App: Re-enable the Sonos skill within the Alexa application. This step reconnects Alexa’s ability to interact with your Sonos system.
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Enable Voice Services in Sonos App (If Not Auto-Enabled): Return to the voice services settings in your Sonos app. If Alexa voice services haven’t automatically re-enabled, manually enable them.
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Discover Devices with Alexa: Instruct Alexa to “discover devices”. Alexa might respond with “no new devices were found,” which is perfectly normal at this stage. This command refreshes Alexa’s device list.
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Test Alexa Functionality: Test Alexa with a generic command, such as asking for the time. This confirms basic Alexa functionality is restored before testing music playback.
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Add Amazon Music Service Back to Sonos: In the Sonos application, re-add the Amazon Music service. This re-links your Amazon Music account to Sonos.
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Ask Alexa to Play Music from Amazon Music: Finally, ask Alexa to play music from Amazon Music. For example, “Alexa, play [artist/song/genre] from Amazon Music.”
Important Note on Router Changes
When you replace your router, consider using the same SSID (network name) and passphrase (password) as your previous router. Maintaining the same network credentials prevents the need to reconfigure all your Wi-Fi devices, including Sonos and Alexa. Changing your SSID and passphrase essentially creates a new network environment, requiring a fresh setup for all devices.
If you do decide to change your SSID and passphrase with a new router, it’s recommended to follow the Sonos guide on connecting to a new router to ensure a smooth transition, rather than performing a factory reset which can be more complex.
By following these detailed steps, you should be able to resolve the issue of Alexa not playing Amazon Music and enjoy seamless music streaming through your smart home devices. If you continue to experience problems, further diagnostic steps may be necessary.
