How to Connect Your Hisense TV to Alexa: A Comprehensive Guide

Integrating your Hisense TV with Amazon Alexa opens up a world of voice control, making your entertainment experience more seamless and convenient. With Alexa, you can effortlessly manage your TV’s functions and even control other smart home devices, all with simple voice commands. This guide will walk you through the steps to connect your Hisense TV to Alexa, ensuring a smooth setup and optimal performance.

Understanding Alexa Compatibility with Hisense TVs

Before diving into the setup process, it’s important to understand how Alexa works with Hisense TVs. There are two main categories:

Hisense TVs with Built-in Alexa (“Alexa Enabled”): Some Hisense TV models come with Alexa directly integrated. These TVs allow for voice control through the TV itself, often using a built-in microphone or a voice remote.
Hisense TVs that Work with Alexa Devices (“Works with Amazon Alexa”): Many Hisense TVs can be controlled via separate Alexa-enabled devices like Amazon Echo, Echo Dot, or other compatible smart speakers. This requires linking your TV to Alexa through the Alexa app.

To determine which category your Hisense TV falls into, consult your TV’s product specifications or user manual. Hisense clearly labels models with built-in Alexa as “Alexa Enabled.” For other compatible models, they are generally labeled as “Works with Amazon Alexa.”

Alt text: Amazon Alexa logo, representing voice control and smart home integration.

Setting Up Alexa on Hisense TVs: Step-by-Step Guides

The setup process varies slightly depending on your Hisense TV model and how you intend to use Alexa. Here are detailed instructions for different setup methods:

Method 1: Using the RemoteNOW App (for Compatible Models)

The Hisense RemoteNOW app can facilitate Alexa setup on certain Hisense TV models. Here’s how:

Download the RemoteNOW App: Install the “RemoteNOW” app from the Google Play Store (for Android devices) or the App Store (for iOS devices). Ensure your mobile device meets the app’s compatibility requirements (Android 4.0 or higher, iOS 8.0 or higher).
Connect to Your TV: Open the RemoteNOW app and select your Hisense TV from the device list to establish a connection. Make sure both your TV and mobile device are on the same Wi-Fi network.
Access Voice Control: In the app, navigate to the CONTROL screen and tap the MICROPHONE button. Follow the on-screen prompts displayed on your TV.
Create or Sign in to Hisense Account: You’ll be directed to a unique webpage on your TV screen. Use a mobile device or computer to visit this address. Create a new Hisense account if you don’t have one, or sign in to your existing account if you’ve used Alexa with a Hisense product before.
Enter TV Code: Enter the code displayed on your TV screen into the webpage to link your TV to your Hisense account.
Name Your TV: Choose a distinct name for your TV from the provided list. This name will be used when you interact with Alexa, so ensure it’s easily recognizable and not already in use by another Alexa-enabled Hisense TV in your household.
Link to Amazon Account: Visit amazon.com/code in a web browser and sign in to your Amazon account. Enter the code shown on your TV screen to link your Amazon account to your Hisense TV. Crucially, use the same Amazon account that you use with your other Alexa devices for seamless integration.
Enable the Hisense Smart TV Skill in the Alexa App:
- Download the Alexa app on your mobile device if you haven’t already.
- Open the Alexa app menu and select Skills & Games (or Skills depending on your app version).
- Search for “Hisense Smart TV” and select the skill.
- Tap Enable Skill.
Start Using Alexa: Return to the RemoteNOW app’s CONTROL screen and tap the MICROPHONE button. Press and hold the microphone icon to issue voice commands to Alexa through your Hisense TV.

Alt text: Close-up of a TV remote control, highlighting voice control functionality and smart TV features.

Method 2: Using the Hisense Voice Remote (for Compatible Models)

If your Hisense TV is compatible with and you have purchased the Hisense Voice Remote (sold separately), follow these steps:

Pair the Voice Remote: Press and hold the MENU button on the Hisense Voice Remote to initiate pairing with your TV.
- Troubleshooting Pairing: If pairing doesn’t start automatically, navigate to Settings > Network > Bluetooth > Bluetooth Remote on your TV. If you don’t see “Remote” in the Bluetooth menu, your TV may not support the Hisense Voice Remote or Alexa.
Initiate Alexa Setup: Press the MICROPHONE button on the Voice Remote. Follow the on-screen instructions displayed on your TV.
Hisense Account Setup and Linking: Complete steps 3-7 from “Method 1: Using the RemoteNOW App” above, starting from creating or signing in to your Hisense account, linking to your Amazon account, and naming your TV.
Enable the Hisense Smart TV Skill: Follow step 8 from “Method 1: Using the RemoteNOW App” to enable the Hisense Smart TV skill in the Alexa app.
Voice Control with the Voice Remote: Press and hold the MICROPHONE button on the Hisense Voice Remote and speak your voice commands to Alexa.

Method 3: Setting Up with Non-Hisense Alexa Devices (for “Works with Amazon Alexa” TVs)

To control your Hisense TV using separate Alexa-enabled devices like Amazon Echo:

Access Alexa Service Setup on TV: Go to Settings > System > Amazon Alexa Service > Alexa Service Setup on your Hisense TV. Follow the on-screen instructions.
- Note: If you don’t find “Amazon Alexa Service” in the System settings, your TV may not support Alexa integration via external devices.
Hisense Account Setup and Linking: Complete steps 2-6 from “Method 1: Using the RemoteNOW App” above, starting from creating or signing in to your Hisense account, linking to your Amazon account, and naming your TV.
Enable the Hisense Smart TV Skill: Follow step 8 from “Method 1: Using the RemoteNOW App” to enable the Hisense Smart TV skill in the Alexa app.
Control Your TV with Alexa Devices: Refer to the user manual of your Alexa-enabled device for instructions on issuing voice commands to control your Hisense TV. Typically, commands involve using your TV’s chosen name (e.g., “Alexa, turn on Living Room TV”).

Method 4: Setup for Specific TV Series (H9 Plus & H10 Series)

For Hisense H9 Plus and H10 Series TVs, the Alexa setup is slightly different:

Navigate to Alexa Devices Settings: Go to Settings > Devices > Alexa Devices on your TV and follow the on-screen instructions.
Hisense Account Setup and Linking: Complete steps 2-5 from “Method 1: Using the RemoteNOW App” above, starting from creating or signing in to your Hisense account, linking to your Amazon account, and naming your TV.
Enable the Hisense Smart TV Skill: Follow step 8 from “Method 1: Using the RemoteNOW App” to enable the Hisense Smart TV skill in the Alexa app. Alternatively, you can verbally command “Alexa, open Hisense Smart TV skill.”
Voice Control via Alexa Devices: You can now control your Hisense TV using your linked Alexa-enabled devices.

Method 5: Setup for H6 Series TVs

For Hisense H6 Series TVs, the setup process is similar to Method 3:

Access Amazon Alexa Service Setup: Go to Settings > System > Amazon Alexa Service > Amazon Alexa Service Setup on your TV, and follow the on-screen instructions.
- Note: If “Amazon Alexa Service” is not listed in the System settings, your H6 series TV may not support Alexa.
Hisense Account Setup and Linking: Complete steps 2-5 from “Method 1: Using the RemoteNOW App” above, starting from creating or signing in to your Hisense account, linking to your Amazon account, and naming your TV.
Enable the Hisense Smart TV Skill: Follow step 8 from “Method 1: Using the RemoteNOW App” to enable the Hisense Smart TV skill in the Alexa app. Verbal command “Alexa, open Hisense Smart TV skill” also works.
Control Your TV with Alexa Devices: Your Hisense H6 series TV can now be controlled via your linked Alexa devices.

Troubleshooting Common Alexa Connection Issues

Encountering problems while connecting your Hisense TV to Alexa is not uncommon. Here are some troubleshooting steps for frequent issues:

TV Not Responding to Alexa Voice Commands:
1. Verify Alexa Service Setup: Ensure you’ve completed the Alexa Service Setup on your TV. Check Settings > System > Amazon Alexa Service > Setup Checklist and follow the on-screen instructions.
2. Confirm “Hisense Smart TV” Skill is Enabled: In the Alexa app, go to Skills & Games (or Skills), then Your Skills, and verify “Hisense Smart TV” is enabled. Re-enable if necessary.
3. Check Remote Batteries (Voice Remote): If using a Hisense Voice Remote, ensure the batteries are functioning correctly and try other buttons on the remote.
4. Unmute TV: Confirm your TV isn’t muted. A mute icon will usually be displayed on the screen if muted.
5. Network Connectivity: Verify both your TV and Alexa device are connected to the same and stable Wi-Fi network. Test your TV’s network connection via Settings > Network > Network Test.
6. Amazon Account Consistency: If using multiple devices (RemoteNOW app, Voice Remote, and non-Hisense Alexa device), ensure all are signed in to the same Amazon account. Check the Amazon account on your TV at Settings > System > Amazon Alexa Service > Setup Checklist.
Alexa Doesn’t Understand Voice Commands:
1. Wi-Fi Connection: Alexa requires an active and stable Wi-Fi connection to process voice requests.
2. Clear Communication:
  - Speak clearly and naturally towards the microphone.
  - Minimize background noise when issuing commands.
  - Be specific with your requests (e.g., “Alexa, change channel to NBC on Living Room TV”).
  - Rephrase or repeat your command if Alexa doesn’t understand initially.
3. Check Alexa App History: In the Alexa app, review the interaction history to see if Alexa accurately heard your command. This can help identify misinterpretations.
Streaming Issues (Music, etc.):
1. Internet Speed: Streaming content requires a minimum internet speed of 512 Kbps (0.51 Mbps).
2. Wi-Fi Interference:
  - Reduce the number of devices using your Wi-Fi network simultaneously.
  - Move your Wi-Fi router closer to your TV, ideally within 10 feet and free from obstructions. Consider using a wired LAN connection for enhanced stability.
  - Remove metal objects and potential interference sources (microwaves, baby monitors) from the vicinity of your TV and router.
  - If using a dual-band router, connect your TV to the 5 GHz channel for potentially less congestion and interference.
3. Restart Network Hardware: Reboot your modem and router by unplugging them for about a minute, then plugging them back in. Restart your TV by disconnecting its power for a minute and reconnecting.
4. Router Port Configuration: If you have a firewall, ensure the following UDP ports are open for outgoing traffic to allow Alexa to function correctly: 123, 443, 4070, 5353, 40317, 49317, 33434. Consult your network administrator or router documentation if needed.
5. Contact Support: If streaming problems persist, contact your internet service provider, router manufacturer, or network administrator for further assistance.
Alexa Service Setup Undone:
- TV Name Conflicts: If you replaced your TV with a newer Hisense TV under the same Hisense account and used the same TV name, it may cause conflicts. Ensure each Hisense TV connected to Alexa has a unique name (view TV name at Settings > System > Advanced > TV Name).

Managing Your Hisense Alexa Connection

Changing Hisense Account Password: Visit mytv.hisense.com, sign in to your Hisense account, and navigate to the “Change Password” tab.
Using a Different Alexa Profile: To switch to a different Amazon/Alexa account, go to Settings > System > Amazon Alexa Service > Amazon Alexa Service Setup, select “Sign Out,” and then re-run “Amazon Alexa Service Setup” with the desired accounts.
Turning Off Alexa Service:
- H6, H8 & H9 Series: Go to Settings > System > Amazon Alexa Service and toggle the “Amazon Alexa Service” switch to off.
- H9 Plus & H10 Series: Go to Settings > Devices > Alexa Devices and turn off the “Alexa Devices” switch.
Managing Connected TVs: To view and manage TVs linked to your Hisense account, visit mytv.hisense.com and sign in. You can remove TVs by selecting the “Delete” button next to the TV entry.

By following these comprehensive steps, you can successfully connect your Hisense TV to Alexa and enjoy the convenience of voice control for your entertainment and smart home devices. Remember to consult your TV’s manual and the Alexa app help resources for further details and model-specific instructions.